### Start Notification Sender Program.cs Execution ###


### Calling ConfigureService.Configure() function ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


### End Event Execution ###


Message : {"EventName":"INFORM_TO_INCIDENT_CREATION_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"InformToUserId","Value":5532}]}


### Started process for Execution of Event : INFORM_TO_INCIDENT_CREATION_NOTIFICATION ###


### Started processing Inform-To Incident Creation Notification ###


Calling SendInformToNotification function for ticket creation


Sending Inform-To WhatsApp for IncidentId: 77604


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000008275","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_inform_to_template_v3","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Lesia Hardman"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Open"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


Generating Safety Alert report.


Converted to byte file


## Safety Alert Email Sent to Lesia Hardman##


Sending Inform-To Email (with Safety Alert PDF) for IncidentId: 77604


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Safety Alert T/FBYDW/NMM/26/00001 has been created

This is a test mode notification. Notification was not delivered to recipient.


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


### Ended processing Inform-To Incident Creation Notification ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : NOTIFICATION_TO_TASK_ASSIGNEES ###


# Calling SendNotificationToTaskAssignees function for WhatsApp notification #


Sending WhatsApp notification for task assignment to user ID: 267


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_task_assigned_to_notification_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Action Tracker"},{"type":"text","text":"AT/FBYDW/ROO/TTT/26/00001"},{"type":"text","text":"m m"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"https://oqsha.com/#/tasks/edit/15603?dlType=viewTask&orgID=248"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77604},{"Key":"AssignedToID","Value":267}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Osmo-x WhatsApp Message has been Sent


Sending Task Assignment Email for TaskId: 15603, UserId: 267


Initializing Email Service Client


Generating Email Request


Generating report.


New Action Tracker Assigned - AT/FBYDW/ROO/TTT/26/00001


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


# Preparing notification body #


# Checking for device existence #


# User device exists #


Sending Task Assignment Notification for Task Id:15603


Inside SendAppNotification Device Type: APNS


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/APNS/Oqsha-IOS-Production/d4212114-6e5b-3f5c-a116-7db9c4bc3b66


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 23752.


# Push notification did not send #


### End Event Execution ###


Converted to byte file


PDF generation successfull


## Sending email to Hebert Eaton, UserId : 267 for assigned to notification ##


Sending Assigned To Email for IncidentId:77604


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


A Safety Alert T/FBYDW/NMM/26/00001 is assigned to you related to 'Near Misses'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77604


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_assigned_to_whatsapp_template_v3","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"IncidentHistoryId","Value":109261},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77604


Initializing Email Service Client


Generating Email Request


Safety Alert T/FBYDW/NMM/26/00001 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"Safety Alert status updated to Assigned., Assigned To has been updated to 'Hebert Eaton', Due Date has been updated to '24-Jul-2026',"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


### Ended processing Update incident Event ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"IncidentHistoryId","Value":109262},{"Key":"IsTicketAssigned","Value":false}]}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"Comments are added as res"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"IncidentHistoryId","Value":109263},{"Key":"IsTicketAssigned","Value":false}]}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"Safety Alert status updated to Resolved., Comments are added as r"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Message : {"EventName":"INCIDENT_CLOSURE_NOTIFICATION_VALIDATION_1","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"ClosedById","Value":267}]}


### Started process for Execution of Event : INCIDENT_CLOSURE_NOTIFICATION_VALIDATION_1 ###


### Started processing for Incident Closure Validation Level 1 Event ###


Generating report.


## Sending notification to Site EHS user ##


## Notification to be send for these users: [5532]


## Sending email to Lesia Hardman, UserId : 5532 for Incident Closure Validation notification ##


Converted to byte file


Sending Incident Closure Validation Email with Safety Alert PDF for IncidentId:77604


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Safety Alert Validation Level 1


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Inform-To Update WhatsApp for IncidentId:77604


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000008275","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_validation_level_1_whatsapp_template_ttk_v2","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Lesia Hardman"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"22-Jul-2026 10:59:08 AM"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Colver"},{"type":"text","text":"Colver"},{"type":"text","text":"m m"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Incident Closure Validation Level 1 Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77603},{"Key":"AssignedToID","Value":1855}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Ana Eaton, UserId : 1855 for assigned to notification ##


Sending Assigned To Email for IncidentId:77603


Initializing Email Service Client


Generating Email Request


A Ticket T/HUBG/BDM/26/00001 is assigned to you related to 'Break Down Maintenance'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77603


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77603},{"Key":"IncidentHistoryId","Value":109264},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77603


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket T/HUBG/BDM/26/00001 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001644","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Assigned To has been updated to 'Ana Eaton', Due Date has been updated to '22-Jul-2026', , Comments are added as resolve"},{"type":"text","text":"Ticket"},{"type":"text","text":"TEST"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77603?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


System.NullReferenceException: Object reference not set to an instance of an object.
   at IncidentReporter.NotificationSender.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath, String rootEmailTemplatePath, OrganisationFromConfig organisationFromAddress) in C:\GitLab-Runner\builds\27n6lYj0J\0\incident-reporter\incident-reporter-api\IncidentReporter\IncidentReporter.NotificationSender\Helpers\EmailHelper.cs:line 39


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77603


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/fb1043d4-01e5-3628-8387-c71af3c46cc6


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 21324.


# Push notification did not send #


Sending Assigned To Whatsapp for IncidentId:77603


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000003712","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Maxim Noyes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Assigned To has been updated to 'Ana Eaton', Due Date has been updated to '22-Jul-2026', , Comments are added as resolve"},{"type":"text","text":"Ticket"},{"type":"text","text":"TEST"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77603?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77604},{"Key":"IncidentHistoryId","Value":109265},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77604


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Assigned To Whatsapp for IncidentId:77604


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001875","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/FBYDW/NMM/26/00001"},{"type":"text","text":"Safety Alert status updated to Closed., Comments are added as c"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"m m"},{"type":"text","text":"Colver"},{"type":"text","text":"Near Misses"},{"type":"text","text":"Hebert Eaton"},{"type":"text","text":"Falcon's Beyond Global Inc. Warrants"},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/248/77604?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Prestige Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"Update_USER","EventArgs":[{"Key":"DisplayName","Value":"Renard Whatley"},{"Key":"Password","Value":""},{"Key":"OrganisationName","Value":"Galecto Inc."},{"Key":"UserDivisions","Value":"Near miss, Unsafe Act, Unsafe Condition"},{"Key":"UserIncidentSites","Value":"Alanreed, Bowers, Council Bluffs, Cowgill, Fleischmanns, Fort Myers Beach, Galeville, Leeper, Rosewood, Suffield Depot, Vinings, Weldona, Yorba Linda"},{"Key":"OldEmail","Value":""},{"Key":"Email","Value":"MH_Admin_HO@oqsha.com"}]}


### Started process for Execution of Event : Update_USER ###


### Started Event for Update User Email ###


Calling Send Email Function for Update User Email


Your OQSHA Access Has Been Updated


Message : {"EventName":"Update_APP_USER","EventArgs":[{"Key":"DisplayName","Value":"Renard Whatley"},{"Key":"Password","Value":""},{"Key":"OrganisationName","Value":"Galecto Inc."},{"Key":"UserUid","Value":"9100999124"},{"Key":"UserDivisions","Value":"Near miss, Unsafe Act, Unsafe Condition"},{"Key":"UserIncidentSites","Value":"Alanreed, Bowers, Council Bluffs, Cowgill, Fleischmanns, Fort Myers Beach, Galeville, Leeper, Rosewood, Suffield Depot, Vinings, Weldona, Yorba Linda"},{"Key":"Email","Value":"MH_Admin_HO@oqsha.com"},{"Key":"MobileNumber","Value":"+912000000713"}]}


### Started process for Execution of Event : Update_APP_USER ###


### Started Event for Update App User Email ###


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77605},{"Key":"AssignedToID","Value":1939}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


### End Event Execution ###


Converted to byte file


PDF generation successfull


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77605


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/19d6b210-02d3-3a15-a9ac-3359dbb0f5d4


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 2587.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/751ffcf2-22f3-30ba-960d-2fcc9f34952c


Push notification failed to send to a device 2591.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/bf451e8d-a668-39d2-a40f-f93f4da4f892


Push notification failed to send to a device 3651.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/893f4098-040a-3b57-93b7-56e947c969f5


Push notification failed to send to a device 5846.


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:us-west-2:505884080245:endpoint/GCM/OQSHA-Android/229781c2-ba42-37f9-9792-1bd75f6a5322


Push notification failed to send to a device 5857.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/bfc4a51c-b82e-3dc1-9770-9fc54f3b3807


Unauthorized


Push notification failed to send to a device 5898.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/421920a0-6beb-362b-809a-3a521a6d99a3


Push notification failed to send to a device 8011.


# Push notification did not send #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/49e7ae51-e339-3c79-9908-b68f20e2b7d7


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 8805.


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/64db7f5e-e46f-37b1-9eec-f7096740fde7


Push notification failed to send to a device 8932.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/113d114c-fed0-3b06-a32b-f3c7ab080c74


Unauthorized


Push notification failed to send to a device 8933.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/26fa76c9-e3c7-394d-8dec-f0201c85e760


Push notification failed to send to a device 9224.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/a989d108-727e-31cd-89e3-ec7023f72980


Push notification failed to send to a device 9366.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/5fbd6c4d-72ff-3528-be4a-5943acbd96e2


Push notification failed to send to a device 9409.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/059d8326-7174-3335-8162-788f844c112b


Push notification failed to send to a device 9455.


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/29578637-ef12-3183-95a7-f6d828642f89


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 9498.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/2cf97c9d-1dc6-3ee3-b08e-99e04581869f


Push notification failed to send to a device 9518.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/0de26ffa-8c69-35b4-903d-8926b3db27be


Push notification failed to send to a device 9772.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/bbc5d73f-a6c0-3f07-ba71-67c0defb26ee


Push notification failed to send to a device 9824.


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/ce167120-de39-3b43-9185-ae15722de4af


Push notification failed to send to a device 9888.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/af3dc8c9-5d41-3e90-98fa-82dcbafab65e


Unauthorized


Push notification failed to send to a device 9916.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/2563dd4d-8a90-3bd1-a626-0aa8d3154779


Push notification failed to send to a device 9973.


# Push notification did not send #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/5d14e3c7-2b2a-3306-a766-c84a35dbb583


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 10074.


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/27e2dbce-51d1-3ab6-bd2a-fc701d46bc7e


Push notification failed to send to a device 10199.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/9d1a06a8-b994-3503-bb86-66f92d2e110a


Unauthorized


Push notification failed to send to a device 10219.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/0dd51c58-69d2-3db1-9132-dfba0ddca880


Push notification failed to send to a device 10303.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/439ff481-be97-35b4-92ec-b2dc7de1b580


Push notification failed to send to a device 10311.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/0983d1db-982c-32a4-823a-c6202e53e1d7


Push notification failed to send to a device 10351.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/eee7d203-47f7-39ae-ae4d-4e54c5f9365b


Push notification failed to send to a device 10459.


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/20cf8303-fb90-35a6-9724-9b7c1eab7778


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 10501.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/f0fcfaa8-d8c0-338b-b91e-844988b4f37a


Push notification failed to send to a device 10504.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/b9dba75f-f4c2-3170-83a2-a1e47fa6cc9c


Push notification failed to send to a device 10614.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/3d52ff86-2d03-3654-8770-5b01ca816457


Push notification failed to send to a device 10655.


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/ab8ac875-eb35-3618-8a12-850126feb324


Push notification failed to send to a device 11209.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/de4d85be-a3fe-3a30-9305-ef877b8494cf


Unauthorized


Push notification failed to send to a device 20771.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/35d6d33e-4a08-3f4a-a630-0559c393b66a


Push notification failed to send to a device 23118.


# Push notification did not send #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77605},{"Key":"IncidentHistoryId","Value":109269},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77605


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket T/BEAT/III/26/00001 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Assigned To Whatsapp for IncidentId:77605


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/1ed0574f-f394-38d4-b33c-1065f3e9da1e


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


### End Event Execution ###


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 18903.


# Push notification did not send #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/80f2e057-c1c4-33ff-ab71-96a94157f825


Push notification failed to send to a device 2596.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/cd147add-559f-39a0-aa42-2a122117d365


Push notification failed to send to a device 2568.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/22f1e197-ee6f-3ada-874b-b733f95c9f23


Unauthorized


Push notification failed to send to a device 6256.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/f3e2e940-ac5f-343e-9c85-fc9a2a9d655f


Push notification failed to send to a device 16977.


# Push notification did not send #


Sending Assigned To Whatsapp for IncidentId:77605


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/51b263a2-751d-3f27-9fe4-a6d058409422


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 17143.


# Preparing notification body #


Sending email for incident closure


*--- Sending Email Serice Initiated ---*


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp Message has been Sent


# Checking for device existence #


# User device exists #


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/056dd5a1-1c27-3e4d-9114-c7300dcd4445


Unauthorized


Push notification failed to send to a device 2589.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/b0093205-7b0a-3ffc-a18f-0554136bb760


Push notification failed to send to a device 2328.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/9cef82ec-ee40-3b87-8215-1f0ad7165ff7


Push notification failed to send to a device 5927.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/9ae6f153-9f95-3b3a-9f54-55d87741a891


Push notification failed to send to a device 9010.


Sending email for incident closure


Sending Assigned To Whatsapp for IncidentId:77605


# Preparing notification body #


Sending Assigned To Notification for IncidentId:77605


Inside SendAppNotification Device Type: GCM


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/cd58aaa8-3aca-3d74-9b3e-2b3753cd1a3e


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 2561.


# Checking for device existence #


# User device exists #


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/8b395690-f650-3a22-a5b2-98017b62ebb6


Unauthorized


Push notification failed to send to a device 3575.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/39a2a7b6-5c94-3361-ac38-a2ad98d980a4


Push notification failed to send to a device 4805.


Push notification failed to send to a device 13030.


Sending email for incident closure


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77603},{"Key":"IncidentHistoryId","Value":109271},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77603


Sending Assigned To Whatsapp for IncidentId:77603


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001644","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closed"},{"type":"text","text":"Ticket"},{"type":"text","text":"TEST"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77603?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000003712","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Maxim Noyes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closed"},{"type":"text","text":"Ticket"},{"type":"text","text":"TEST"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77603?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77605},{"Key":"IncidentHistoryId","Value":109272},{"Key":"IsTicketAssigned","Value":false}]}


Sending Email for IncidentId:77605


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Assigned To Whatsapp for IncidentId:77605


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


*--- Sending Email Serice Initiated ---*


# Preparing notification body #


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Sending email for incident closure


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77605},{"Key":"IncidentHistoryId","Value":109273},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77605


Sending Assigned To Whatsapp for IncidentId:77605


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


*--- Sending Email Serice Initiated ---*


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"Testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77605?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : HEALTH_INCIDENT_CREATION_NOTIFICATION ###


### Started processing for Health Incident Creation Event ###


Executing email notifications to Supervisor/Site EHS for incident creation for OHC


An Incident - IMF/FBYDW/ROO/INJ/26/00001 created for a OHC - HT/FBYDW/ROO/WII/26/00001


Executing whatsapp notifications to Supervisor/Site EHS for incident creation for OHC


Sending WhatsApp for Heath incident creation to User: 5889


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Health Incident Creation Event ###


### Started process for Execution of Event : INCIDENT_SUBMITTED_NOTIFICATION ###


### Started processing for Incident Submitted Event ###


Using default template for Org 248: Templates\IncidentSubmittedNotificationEmailTemplate.html


Executing email notifications to Incident Approvers about the Pending approval


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


A new incident IMF/FBYDW/ROO/INJ/26/00001 has been reported


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Executing whatsapp notifications to Incident Approvers about the Pending approval


Sending WhatsApp Notification for Incident Approval to User: 5538


### Ended processing Incident Submitted Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77606},{"Key":"AssignedToID","Value":1778}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Randal Jessup, UserId : 1778 for assigned to notification ##


Sending Assigned To Email for IncidentId:77606


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


A Ticket T/BEAT/FFF/26/00001 is assigned to you related to 'Fire'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77606


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77606},{"Key":"IncidentHistoryId","Value":109276},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77606


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


Ticket T/BEAT/FFF/26/00001 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Assigned To Whatsapp for IncidentId:77606


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolving"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77606},{"Key":"IncidentHistoryId","Value":109277},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77606


*--- Sending Email Serice Initiated ---*


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Sending Assigned To Whatsapp for IncidentId:77606


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/FFF/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as Closing"},{"type":"text","text":"Ticket"},{"type":"text","text":"regression"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Fire"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77606?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : INCIDENT_VALIDATED_NOTIFICATION ###


### Started processing for Incident Validated Event ###


Executing email notifications to Incident Approvers about the Pending approval


*--- Sending Email Serice Initiated ---*


Incident IMF/FBYDW/ROO/INJ/26/00001 has been validated


Executing whatsapp notifications to Incident Approvers about the Pending approval


Sending WhatsApp for Incident Validation to User: 5889


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Incident Validated Event ###


### Started process for Execution of Event : INCIDENT_FIRRELEASED_NOTIFICATION ###


### Started processing for Incident FIR Released Event ###


Using default template for Org 248: Templates\IncidentFIRReleasedNotificationEmailTemplate.html


Initializing Email Service Client


Generating Email Request


Incident IMF/FBYDW/ROO/INJ/26/00001 FIR has been released, form a team to investigate


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending WhatsApp for Incident Approval to User: 5532


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : EXTERNAL_INCIDENT_FIRRELEASED_NOTIFICATION ###


### Started processing for Incident FIR Released Event - External User ###


Incident PDF generation successfull


osm06983@osmosys.co, TTK_COB_SITE_EHS@oqsha.com, osm04512@osmosys.co, osm05614@osmosys.co, osm01301@osmosys.co, TTK_EHS@oqsha.com, osm06965@osmosys.co, osm06409@osmosys.co, osm07104@osmosys.co, TTK_KHA_PlantH@oqsha.com, TTK_COB_PlantH@oqsha.com, osm02653@osmosys.co, osm03800@osmosys.co, osm05708@osmosys.co, osm05322@osmosys.co, osm02542@osmosys.co, osm00209@osmosys.co, osm07176@osmosys.co, osm03119@osmosys.co, osm05716@osmosys.co, osm03934@osmosys.co, osm02541@osmosys.co, osm02612@osmosys.co, osm00660@osmosys.co, osm03569@osmosys.co, osm02764@osmosys.co, osm06639@osmosys.co, osm07250@osmosys.co, osm03966@osmosys.co, osm02567@osmosys.co, osm00439@osmosys.co, osm02169@osmosys.co, osm01584@osmosys.co, osm02857@osmosys.co, osm02234@osmosys.co, osm03536@osmosys.co, osm02916@osmosys.co, osm04404@osmosys.co, TTK_HOD@oqsha.com, osm03964@osmosys.co, osm00733@osmosys.co, osm02082@osmosys.co, osm01538@osmosys.co, TTK_KAR_HOD@oqsha.com, osm03664@osmosys.co, osm03368@osmosys.co, osm11365@osmosys.co, osm07294@osmosys.co, osm01369@osmosys.co, osm09145@osmosys.co, osm01026@osmosys.co, TTK_KHA_MEO@oqsha.com, osm00021@osmosys.co, osm01200@osmosys.co, osm02035@osmosys.co, osm00644@osmosys.co, osm00821@osmosys.co, TTK_CMO@oqsha.com, osm00254@osmosys.co, osm06710@osmosys.co, osm07055@osmosys.co, osm07261@osmosys.co

Incident IMF/FBYDW/ROO/INJ/26/00001 FIR has been released


### Started process for Execution of Event : INCIDENT_INVESTIGATION_INPROGRESS_NOTIFICATION ###


### Started processing for Incident Investigation In Progress Event ###


Reading and binding data to Email Template


Incident IMF/FBYDW/ROO/INJ/26/00001 has been validated, form a team to investigate


Sending WhatsApp for Incident Approval to User: 5790


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Incident Investigation In Progress Event ###


### Started process for Execution of Event : INVESTIGATION_SUBMITTED_NOTIFICATION ###


### Started processing for Investigation Submitted Event ###


Using default template for Org 248: Templates\InvestigationSubmittedNotificationEmailTemplate.html


Executing email notifications to Investigation Approvers about the Pending approval


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


You have been assigned to review the investigation report IMF/FBYDW/ROO/INJ/26/00001


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Executing whatsapp notifications to Investigation Approvers about the Pending approval


Sending WhatsApp for Investigation Approval to User: 5538


### Ended processing Investigation Submitted Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : INVESTIGATION_VALIDATED_NOTIFICATION ###


### Started processing for Investigation Validated Event ###


Validate the investigation report for the Incident IMF/FBYDW/ROO/INJ/26/00001


Sending WhatsApp for Incident Approval to User: 5889


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Investigation Validated Event ###


### Started process for Execution of Event : EXTERNAL_INVESTIGATION_FINAL_REPORT_RELEASED_NOTIFICATION ###


### Started processing for Investigation Final Report Released - External User ###


Executing email notifications to external users about the final report release


### Started process for Execution of Event : NOTIFICATION_TO_TASK_ASSIGNEES ###


# Calling SendNotificationToTaskAssignees function for WhatsApp notification #


Sending WhatsApp notification for task assignment to user ID: 10667


Invalid Mobile Number - 91


PDF generation completed successfully.


Incident PDF generation successfull


Using default template for Org 248: Templates\ExternalUserInvestigationFinalReportReleasedTemplate.html


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


osm06983@osmosys.co, TTK_COB_SITE_EHS@oqsha.com, osm04512@osmosys.co, osm05614@osmosys.co, osm01301@osmosys.co, TTK_EHS@oqsha.com, osm06965@osmosys.co, osm06409@osmosys.co, osm07104@osmosys.co, TTK_KHA_PlantH@oqsha.com, TTK_COB_PlantH@oqsha.com, osm02653@osmosys.co, osm03800@osmosys.co, osm05708@osmosys.co, osm05322@osmosys.co, osm02542@osmosys.co, osm00209@osmosys.co, osm07176@osmosys.co, osm03119@osmosys.co, osm05716@osmosys.co, osm03934@osmosys.co, osm02541@osmosys.co, osm02612@osmosys.co, osm00660@osmosys.co, osm03569@osmosys.co, osm02764@osmosys.co, osm06639@osmosys.co, osm07250@osmosys.co, osm03966@osmosys.co, osm02567@osmosys.co, osm00439@osmosys.co, osm02169@osmosys.co, osm01584@osmosys.co, osm02857@osmosys.co, osm02234@osmosys.co, osm03536@osmosys.co, osm02916@osmosys.co, osm04404@osmosys.co, TTK_HOD@oqsha.com, osm03964@osmosys.co, osm00733@osmosys.co, osm02082@osmosys.co, osm01538@osmosys.co, TTK_KAR_HOD@oqsha.com, osm03664@osmosys.co, osm03368@osmosys.co, osm11365@osmosys.co, osm07294@osmosys.co, osm01369@osmosys.co, osm09145@osmosys.co, osm01026@osmosys.co, TTK_KHA_MEO@oqsha.com, osm00021@osmosys.co, osm01200@osmosys.co, osm02035@osmosys.co, osm00644@osmosys.co, osm00821@osmosys.co, TTK_CMO@oqsha.com

The Final Report of Investigation has been released on this Incident IMF/FBYDW/ROO/INJ/26/00001


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


### Ended processing Investigation Final Report Released - External User ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77607},{"Key":"AssignedToID","Value":1778}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Randal Jessup, UserId : 1778 for assigned to notification ##


Sending Assigned To Email for IncidentId:77607


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


A Ticket T/BEAT/III/26/00002 is assigned to you related to 'Incident'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77607


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77607


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Test/dce88e13-97bf-34ab-9d8a-45eb1626ed3a


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 23754.


# Push notification did not send #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77607},{"Key":"IncidentHistoryId","Value":109280},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77607


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket T/BEAT/III/26/00002 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


*--- Sending Email Serice Initiated ---*


Sending Assigned To Whatsapp for IncidentId:77607


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00002"},{"type":"text","text":"Ticket status updated to Resolved., Checklist Response for: Description,  updated to testing., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77607?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77608},{"Key":"AssignedToID","Value":1778}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Randal Jessup, UserId : 1778 for assigned to notification ##


Sending Assigned To Email for IncidentId:77608


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


A Ticket T/BEAT/HHH/26/00001 is assigned to you related to 'Hazard'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77608


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77608},{"Key":"IncidentHistoryId","Value":109283},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77608


Initializing Email Service Client


Generating Email Request


Ticket T/BEAT/HHH/26/00001 has been updated